elk logo grey T R A D E & P R E S S

Online

Use elk's online SHOP to buy your favourite pieces.

Simply select your quantity and any product options and add your items to the shopping cart. When you are ready to pay, click on the basket icon, then select your shipping method and 'Proceed to Checkout'.  You will then be taken to to the PayPal secure payments page where you can insert your payment details and delivery address.  

You do not need an existing PayPal account to pay this way and any of the following cards can be used to pay through PayPal: Visa, Visa Electron, MasterCard, Switch and Solo.

 

Please leave any extra options like ring sizes in the 'add note to seller' option during the checkout process, or email them.

 

Bank Transfer

You may use a BACS direct bank transfer to pay for your order. Email us with your order and you will be sent an invoice with the required banking information. Your order will be shipped once payment has been received.

 

Cheque

If you would like to pay by cheque, get in touch with the details of your order, and you can post a cheque as payment. Please note that orders will not be shipped until cheques have cleared.

 

Shows

Keep an eye on what events elk will be exhibiting at, and come along to buy direct.  

 

Stockists 

Visit one of elk's stockists. 

FREQUENTLY ASKED QUESTIONS

How can I buy from elk studio glass?

How are the pieces on this

website made?

All work at elk Studio Glass is handmade by Ema Kelly in the UK.  Please see MAKING for more information or have a look at the making gallery.  All silver work is forged from Sterling Silver.

UK

All UK orders have a £6.00 shipping fee. Orders up to the value of £40 are sent by Royal Mail Recorded First Class delivery, and any over the value of £40 will be sent by Royal Mail Special Delevery at no extra charge.

Orders for heavier homeware will be sent via courier at no extra charge.

 

Overseas

Delivery overseas is sent via International Signed For at a cost of £11.00.

How much will shipping cost?

Do you take commissions?

When can I expect to receive

my order?

As most pieces are made to order, please allow up to 3 weeks for the arrival of your UK purchases after payment has cleared. However most orders will arrive before then. Many standard products (eg. stud earrings) are kept in stock and will be posted within 2 working days.

 

If you would like to know if a certain product is in stock, just get in touch.

 

For orders outside of the UK, please allow up to 4 weeks.

 

You will be notify you via email to let you know when your order has been shipped.

If you decide that your pieces are not suitable, you may return them within 7 working days of their arrival for an exchange or refund (for product value minus the original delivery cost). Any returned pieces must be in their original unworn state.

Unfortunately return delivery costs cannot be refunded unless the item is incorrect.

Please get in touch before returning anything.  

 

You can be reassured that ordering is made as secure as possible. To protect your personal details PayPal is used for any online purchases and elk Studio Glass will not pass any information on to 3rd parties. PayPal is a world-wide recognised payment company. For more information about it click here.

If you are experiencing any technical problems with the website or using the online shop, please let us know so that the problem can be resolved. Orders can always be placed via email.

I'm having problems using the website,

what should I do?

It is not possible to take commissions for blown glass pieces.

 

Variations on listed jewellery products are available on request. Please get in touch with your specifications.

What if my pieces aren't suitable?

How secure is it to order?

How do I care for my items?

Do you do repairs?

elk Studio Glass pieces will stand up to everyday use, but please do not expose them to rough wear; including sharp blows, scuffing on hard surfaces, and scratches.

Please treat them with care and remove elk jewellery when doing activities such as gardening, washing up, going to the gym, before going to bed, etc. Keep your jewellery safe by storing it in the original boxes.

 

Sterling silver will naturally tarnish (discolour) with time as it is exposed to the air. Cleaning cloths for silver can be purchased from some supermarkets and can be used to gently rub away tarnish. Jewellery can also be stored in sealed plastic bags or containers away from direct light to help slow down tarnishing.

 

If cleaning blown glass pieces, please only use warm water and soap with a soft, non-abrasive cloth and towel dry. Do not put them in the dishwasher, oven, or microwave. Please do not handle frosted glass whilst wearing rings as these can scratch the surface, and avoid knocking them on other items.

Unfortunately it is not possible to repair glass pieces that have been bought elsewhere.

 

If your query has not been answered, please get in touch

T O P O F P A G E C O N T A C T

What is a Hallmark?

A hallmark shows that a precious metal item has been individually tested for it's purity by the assay office. It is your guarantee that the article is made of what it is being advertised as. This is shown by  a series of marks that have been stamped onto it consisting of the maker's mark, the mark of the assay office where it was tested, and the metal it is made from (sterling silver is represented by '925').

elk Studio Glass pieces that have been hallmarked will have this stated in their description. If you would like your piece to be Hallmarked, please get in touch.

For more information about the hallmarking process click here.

Facebook square white large Mail white large Pinterest white large Twitter white large Pencil white large

© elkstudioglass 2013

instagram white